Warranty & Guarantee

At Dark Glow, we take pride in delivering neon products that are built to last. To give you peace of mind, we provide the following warranty coverage:

Warranty Coverage

  • Neon Lights: 6 months warranty against manufacturing defects or electrical failures.

  • Adapters/Power Supply: 1 year warranty against technical or functional defects.

What’s Covered

  • Flickering or complete failure of the light within the warranty period.

  • Adapter not functioning properly due to internal defects.

  • Manufacturing faults or wiring issues.

What’s Not Covered

  • Physical damage caused by mishandling, drops, or impact.

  • Water damage, moisture exposure, or outdoor usage (unless specified).

  • Normal wear and tear or damage due to power fluctuations.

  • Unauthorized modifications or repairs.

Warranty Claim Process

  1. Submit a request via our Return/Support Portal or contact us at support@darkglow.in

  2. Provide order details and photos/videos of the issue.

  3. Once approved, we’ll arrange repair/replacement at no extra cost.

Guarantee

Every Dark Glow product is tested before shipping. If your item arrives damaged or not as described, we’ll replace it free of charge.